FAQs

• How do I deposit into my CU Thrive account?
  
  All deposits are made automatically from your Hanscom FCU checking account. You may not deposit cash or checks, transfer funds online, by phone, or at a branch, or transfer from another member's checking or a checking account you own at another financial institution.
  
• Is there a minimum balance to open a CU Thrive account?
  
  The account is opened with a $0 balance. You must transfer at least $5 per month to the account, beginning in the first month (30 calendar days).
• How much can I transfer per month?
  
  You may transfer any amount between $5 and $500 per month.
  
• How often can I transfer funds?
  
  You can transfer once per month, twice per month (on the 1st and 15th) once every two weeks, or every week.
• How do I transfer funds to CU Thrive?
  
  When you open the account, you will choose how much you wish to transfer and the frequency. Transfers are made automatically from your Hanscom FCU checking account. You may not transfer funds online, or transfer from another member's checking or a checking account you own at another financial institution.
• Can I change my CU Thrive transfer?
  
  You may change or stop your transfer at any time during the term. To change the amount or frequency of your CU Thrive transfer, contact us by secure email, telephone, or in writing. If you stop transfers, your account balance will continue to earn dividends until the account matures.
• Can I close my CU Thrive account?
  
  Closing your CU Thrive account before the anniversary date will result in a penalty of 90 days dividend on the amount withdrawn. Penalties may reduce the investment below the principal held at the beginning of the term.
• Can I roll funds to a new CU Thrive account on my anniversary date?
  
  You may not roll over funds from your previous CU Thrive account.
  
• Are there any fees on a CU Thrive account?
  
  No. There are no fees to open or maintain a CU Thrive account.
  
• How do I keep track of my CU Thrive account?
  
  Your account will be displayed in your statement and Online Account Access. Related transfers will be posted in the appropriate account. We will mail you a renewal notice prior to your CU Thrive account's anniversary date.
  
• Can I open multiple CU Thrive accounts?
  
  No. There can only be one CU Thrive account open per membership. You may open a new account on your anniversary date by contacting us when you receive your anniversary notice.

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