There is not much you can do online. You can download all kinds of forms to change information you want to change or update. I have four different banks and this one is my least favorite. The rates are fine but trying to accomplish anything online is like pulling teeth. When I contacted the bank on the phone, that didn't help much either. They told me to download the form and mail it in. Even making payments isn't easy. Last months payment didn't even go through. When the car is paid off I'm done. Sorry Hanscom, would like to stay for your great rates but too much of a hassle in every other way.